Open the replacement case from the exact delivered model and carton record
A replacement order should not start from a general message such as "one desk arrived damaged". Start from the exact delivered BG model, the room or BOQ line, the affected carton number and the visible issue. That keeps the buyer, warehouse, installer and factory aligned on the same item instead of reopening the entire original order.
For mixed office deliveries, repeat the finish reference, handed orientation, included components and the destination room on the same replacement record. Similar-looking desks, cabinets or workstation parts do not prove they came from the same approved configuration.
- Exact BG model number and approved size
- Room, floor, BOQ line or dealer stock reference
- Carton number and packing-list reference
- Visible damage, shortage or missing-part description
- Approved finish, orientation and related components
- Date when the issue was found
Separate replacement scope from the original order scope
A damaged top panel, missing hardware bag or broken cabinet door does not always require replacing the full room set. The buyer should identify whether the practical solution is one panel, one fitting pack, one complete product, or a coordinated group of items whose finish or matching appearance would otherwise split the room set.
If the current site, packing list or approval record does not confirm whether one component can be replaced separately, leave that point open for factory confirmation. Do not assume that a related model image, old sample photo or another project's packing pattern proves the replacement scope.
- Single component versus full-product replacement
- Loose hardware or accessory pack still needed
- Matching cabinet, screen or table pieces affected
- Whether finish consistency requires grouped replacement
- Open technical points awaiting written confirmation
Carry the replacement revision through quotation, packing and handover
A replacement request becomes traceable only when the replacement quotation, approved issue record, carton plan and receiving notes all point to the same corrective scope. Otherwise the buyer may request one finish, the factory may produce another and the installer may still receive cartons labeled from the old order trail.
Before dispatching replacements, confirm the replacement model scope, finish basis, packing identification, destination address and the receiving contact who will sign off the corrective delivery. This is especially important when the original project is already partly installed and the new parts must merge into a live office site without confusing room allocation.
- Replacement quotation or approval note with revision date
- Photo evidence or signed issue record tied to the same model
- Packing and carton labels for the corrective shipment
- Destination contact and room-level receiving note
- Final closure note after the replacement is accepted
Related verified pages
Turn the guide into a model quotation.
Send model numbers or a room schedule, quantities, destination and timing. BG will confirm the next commercial step.
Prepare an RFQ ↗Frequently asked questions
Should a buyer request a full replacement when only one part is damaged?
Not automatically. First confirm whether the issue can be resolved with a component replacement, hardware pack or one full product, and whether finish consistency requires a wider replacement scope.
What evidence is most useful when opening a furniture replacement case?
Keep the exact model, approved finish, room or BOQ reference, carton number, visible issue description, dated photos, packing-list reference and the responsible receiving contact on one record.
Why should replacement orders stay on a dated revision trail?
Because the replacement scope, finish, cartons and receiving notes need to match one corrective record. Without that trail, the factory and site team can work from different assumptions about what is being resent.