Treat a finish change as an order revision, not as a casual colour note
A finish change after sample approval is not only a visual preference update. It can affect the exact board reference, edge treatment, matching cabinet panels, workstation screens, hardware appearance and even whether several items still belong to one coordinated room set. If the buyer only says "use the darker finish" in a message thread, the factory and project team may each interpret a different scope.
Move the change onto one dated revision that repeats the exact BG model number, selected size, previous finish, replacement finish and the room, BOQ line or dealer assortment group affected. This keeps the approved sample history visible while making the new active finish unmistakable.
- Exact model number and current quotation or PO revision
- Old approved finish versus new requested finish
- Affected room, floor, dealer range or BOQ line
- Whether screens, pedestals, cabinets or meeting tables must match
- Who requested the change and when it becomes active
- Open items still waiting for written confirmation
Check what the finish change does to the full product set
Office furniture finish changes often reach beyond the main desk top. A manager office may include the executive desk, side return, back cabinet, coffee table and loose storage. A workstation family may include screens, mobile pedestals and end panels. If one item changes finish while the related pieces remain on the old sample, the delivered room can look mixed even though each line was technically produced correctly.
Review the change against the full approved set and leave any unknown matching rules open for factory confirmation. Do not assume that another model in the same family, or another image on the website, proves the exact finish transition for the current order.
- Main desk, return and side storage finish match
- Back cabinets, coffee tables and meeting tables in the same room
- Screens, pedestals and exposed accessories for workstation projects
- Visible metal, handle or edge details affected by the finish change
- Sample, drawing or photo evidence that still points to the old finish
Repeat the approved finish revision across quotation, packing and site handover
A finish change is closed only when the active quotation, sample record, drawing comments, packing references and receiving notes all point to the same new finish basis. Otherwise the buyer may approve one finish in the sample file, pay against another finish in the quotation and receive cartons labeled from an older revision.
Before production release or shipment, confirm which finish revision is active for each model and archive the superseded sample or room version. This is especially important for export projects where replacement panels, repeat orders or partial site damage claims may happen months later and the team needs one reliable record of what was finally approved.
- Quotation, PO or change-log revision updated to the new finish
- Sample approval record marked superseded or replaced
- Drawing or room schedule notes updated where finish drives matching
- Packing and carton references updated if room grouping changed
- Final handover file keeps the active finish revision date
Related verified pages
Turn the guide into a model quotation.
Send model numbers or a room schedule, quantities, destination and timing. BG will confirm the next commercial step.
Prepare an RFQ ↗Frequently asked questions
Should a buyer open a formal revision when only the finish changes?
Yes. A finish change can affect coordinated room items, matching accessories, sample history and packing control, so it should move onto the same dated order revision trail as any other scope change.
Is a new finish automatically approved if the model number stays the same?
No. The same model can be ordered in different finishes or matching rules, so the active finish still needs written confirmation across the quotation, sample or drawing record.
What evidence helps if a finish dispute appears after delivery?
Keep the old and new finish references, sample approval record, dated change log, active quotation revision, room or BOQ reference, and any packing or handover notes tied to the final approved finish.